Our services for your success
How we support your success
Our commitment
- Our Customer Success Managers act as your advocate throughout the transition and beyond. You will have someone by your side, overseeing the process at every step, guaranteeing a fast time to value, continuous value delivery, and ongoing satisfaction.
- Our specialists design operational solutions that align with your business objectives and processes, ensuring optimal performance, efficiency, and value.
- Our Support team is available to address any issues or concerns promptly, facilitating a smooth experience for you and your team.
Your journey
Customer success is not just a department; it is ingrained in everything we do. Every step of the way.
-
01
Capturing your voice
We actively listen to your needs, challenges, and suggestions.
-
02
Connecting with your business
We don’t just provide products; we build partnerships. Our team works closely with you to understand your business objectives.
-
03
Onboarding
We kick off our partnership with an onboarding process, facilitating a smooth transition.
-
04
Implementing and integrating with minimal disruption
Our dedicated team ensures minimal disruption to your operations. We integrate our products with your existing systems and workflows, streamlining processes and maximizing efficiency.
-
05
Providing great customer support and Cloud uptime
We offer outstanding customer support to address any issues promptly, ensuring maximum productivity and Cloud uptime.
-
06
Continuous improvement
Our commitment to your success does not end after implementation. We continuously strive for improvement, designing and refining solutions to meet evolving needs.
-
07
Sharing knowledge across customers
We foster a community where customers can share and learn from each other’s experiences and insights. Through our close and extensive collaboration with a broad spectrum of media companies worldwide, we have gained valuable knowledge of industry best practices you can leverage for your benefit.
Our experience with Mediagenix has been nothing short of exceptional. Their team’s expertise and dedication to our success have truly made a difference.
Nick Kirk
Senior Project ManagerAs part of our digital transformation strategy, we have started migrating off our 15-year-old bespoke VOD scheduling CMS capability to the Mediagenix on-demand product. Transformation on this scale isn’t easy. We’re re-engineering the way the business works and change management is so important to get this right.
Ramzan Mulji
Senior ManagerMediagenix knows about the scheduling issues, how trials are inserted into the schedule, and what happens when programmes change. Being able to talk with people who know the business is a great advantage. You will never have that with suppliers of standard systems.
Morten Engberg Stensgaard
Media PlannerMediagenix has a long track record of successfully powering content workflows for broadcast, satellite/cable-based channels, and streaming services.
Tony Huidor
Chief Technology and Product Officer
Jump on the release train to the cutting edge
With frequent intermediate releases, we want you to keep pace with the continuous advancements of our products.
- Always cutting-edge functionality and features
- Operations streamlined per industry standards and best practices
- Minimized customization costs
- No major upgrades with all their complexities
We provide transparent insights into how each version impacts your specific setup.
- Clear release notes that outline the changes specific to your version
- Demos that illustrate the modifications
- Upfront visibility into the features expected in future releases
Insights
Get inspired
18 Nov. 2024
Beyond the Silos: Automating Content Scheduling Across All Linear Scenarios
This white paper on the Content Scheduling Challenge — by Fred Dawson in partnership with Mediagenix — explores essential strategies for broadcasters seeking to optimize content scheduling across platforms with greater speed and agility.
06 Nov. 2024
Mediagenix Survey Shows 55% of Media Companies Struggle with Automation and System Connectivity
MBC Group Champions Smarter Workflows to Secure the Future of Media
04 Nov. 2024
Join us in Lisbon for our Open House!
Come to our Open House in Lisbon—organized by Ibertelco, our valued partner in Portugal. See why Mediagenix is the best scheduling decision you’ll ever make!
14 Oct. 2024 – 31 Jan. 2025
The Content Lifecycle revisited
A series of 3 webinars to help you become More Data-Driven, Automated, and Connected.
16 Sep. 2024
What Media Companies Can Do to Become More Data-Driven, Automated, and Connected
How mature are media companies in adopting data-driven decision-making? How many media companies have a structured approach to automation? How well-connected are the systems within media organizations? What percentage of media companies have fully integrated strategies for automation, data, and connectivity?
13 Sep. 2024 – 16 Sep. 2024
IBC 2024
At IBC 2024 as not seen on TV: Smart content solutions to strategize, manage, and engage. They run so smoothly that they go unnoticed by the viewer.
Get in touch
Leave your professional e-mail address, and we will contact you.
Our solutions
-
Strategize
Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.
-
Manage
Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.
-
Engage
Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.
Strategize
Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.
Manage
Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.
Engage
Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.