Mediagenix
Solutions
Services for customer success

Our services for your success

At Mediagenix, we understand that our products are integral to your business success. That is why we deliver more than just leading functionality. We ensure you succeed by employing our standard workflows and blueprint-driven customer engagement models.

How we support your success

Cindy Leicester

Project Manager

Diego Fernández

Engineering Manager

Andy Ovcharuk

Project Manager

Oussema Sleimi

Implementer

Laurien Bal

Software Engineer

Our commitment

Our Customer Success Managers act as your advocate throughout the transition and beyond. You will have someone by your side, overseeing the process at every step, guaranteeing a fast time to value, continuous value delivery, and ongoing satisfaction.
Our specialists design operational solutions that align with your business objectives and processes, ensuring optimal performance, efficiency, and value.
Our Support team is available to address any issues or concerns promptly, facilitating a smooth experience for you and your team.

Your journey

Customer success is not just a department; it is ingrained in everything we do. Every step of the way.

01

Capturing your voice

We actively listen to your needs, challenges, and suggestions.
02

Connecting with your business

We don’t just provide products; we build partnerships. Our team works closely with you to understand your business objectives.
03

Onboarding

We kick off our partnership with an onboarding process, facilitating a smooth transition.
04

Implementing and integrating with minimal disruption

Our dedicated team ensures minimal disruption to your operations. We integrate our products with your existing systems and workflows, streamlining processes and maximizing efficiency.
05

Providing great customer support and Cloud uptime

We offer outstanding customer support to address any issues promptly, ensuring maximum productivity and Cloud uptime.
06

Continuous improvement

Our commitment to your success does not end after implementation. We continuously strive for improvement, designing and refining solutions to meet evolving needs.
07

Sharing knowledge across customers

We foster a community where customers can share and learn from each other’s experiences and insights. Through our close and extensive collaboration with a broad spectrum of media companies worldwide, we have gained valuable knowledge of industry best practices you can leverage for your benefit.

Our experience with Mediagenix has been nothing short of exceptional. Their team’s expertise and dedication to our success have truly made a difference.

Nick Kirk

Senior Project Manager

As part of our digital transformation strategy, we have started migrating off our 15-year-old bespoke VOD scheduling CMS capability to the Mediagenix on-demand product. Transformation on this scale isn’t easy. We’re re-engineering the way the business works and change management is so important to get this right.

Ramzan Mulji

Senior Manager

Mediagenix knows about the scheduling issues, how trials are inserted into the schedule, and what happens when programmes change. Being able to talk with people who know the business is a great advantage. You will never have that with suppliers of standard systems.

Morten Engberg Stensgaard

Media Planner

Mediagenix has a long track record of successfully powering content workflows for broadcast, satellite/cable-based channels, and streaming services.

Tony Huidor

Chief Technology and Product Officer

Jump on the release train to the cutting edge

With frequent intermediate releases, we want you to keep pace with the continuous advancements of our products.

Always cutting-edge functionality and features
Operations streamlined per industry standards and best practices
Minimized customization costs
No major upgrades with all their complexities

We provide transparent insights into how each version impacts your specific setup.

Clear release notes that outline the changes specific to your version
Demos that illustrate the modifications
Upfront visibility into the features expected in future releases

28 Jan. 2025

Mediagenix Powers Seamless Business and Content Management Integration for France Télévisions

Brussels – January 28th, 2025 – Mediagenix, a leader in software solutions for content strategy, value management, and scheduling, has today announced a successful deployment for France’s leading public service broadcaster, France Télévisions.

19 Dec. 2024

Mediagenix Welcomes Bruno Langlais as Business Development Manager, North America

Brussels, Dec. 17, 2024 — Mediagenix, a leader in software solutions for content strategy, content value management, and content scheduling, announces the appointment of Bruno Langlais as Business Development Manager for North America. With over 25 years of experience driving sales strategy in the media and entertainment industry, Bruno will play a key role in further positioning Mediagenix as a trusted partner for broadcasters, streaming platforms, and content creators.

18 Nov. 2024

Beyond the Silos: Automating Content Scheduling Across All Linear Scenarios

This white paper on the Content Scheduling Challenge — by Fred Dawson in partnership with Mediagenix — explores essential strategies for broadcasters seeking to optimize content scheduling across platforms with greater speed and agility.

14 Oct. 2024 – 31 Jan. 2025

The Content Lifecycle revisited

A series of 3 webinars to help you become More Data-Driven, Automated, and Connected.

16 Sep. 2024

What Media Companies Can Do to Become More Data-Driven, Automated, and Connected

How mature are media companies in adopting data-driven decision-making? How many media companies have a structured approach to automation? How well-connected are the systems within media organizations? What percentage of media companies have fully integrated strategies for automation, data, and connectivity?

13 Sep. 2024 – 16 Sep. 2024

IBC 2024

At IBC 2024 as not seen on TV: Smart content solutions to strategize, manage, and engage. They run so smoothly that they go unnoticed by the viewer.

Get in touch

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Our solutions

We offer a range of SaaS suites with a comprehensive choice of capability packs and extensions to perfectly match your requirements. Click on a solution to learn more.

Strategize

Strategize and evolve your content lifecycle for peak ROI with seamless team collaboration, actionable insights, and data-driven optimization.

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Manage

Centralize content management with a unified title source and modular tools for agile workflows, boosting collaboration.

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Engage

Maximize engagement across platforms with streamlined automation and unified reporting, targeting audiences effectively.

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